Refund Policy

Agreeing to the terms and conditions of our site is a basic condition for using our services. Your receipt of a service from our services or your use of our website requires your agreement to all the following terms and conditions.

Non-Refundable Subscription Policy

Given that the Sama Fit team begins executing subscription procedures immediately upon completion of the payment process—which includes reviewing data, preparing the client's file, allocating resources, and performing customer service, accounting, and administrative tasks—all subscriptions are considered final and non-refundable. Once the payment process is completed and the subscription is confirmed, the client is not entitled to request a refund or return of any funds, regardless of whether they have started using the service or not, in the event of a change of mind, an unwillingness to continue the program, or for any personal reason. The completion of the payment process is considered an explicit and final agreement by the client to this policy, and to all the terms and conditions of Sama Fit. The client acknowledges that they have read, understood, and agreed to the non-refundable policy prior to completing the payment process, and that their electronic consent constitutes a legal and binding agreement to all terms and conditions.

Transfer of service from one person to another

If the customer requests to transfer his membership to another customer for example, a member of his family or friends, the membership is transferred after paying only 250 Egyptian pounds or 10 dollars transfer fees and creating a file for the new trainee.

Service Suspension or Freezing

The client is permitted to freeze the service only once, for a maximum period of one (1) month, provided that payment has been completed and the service has not yet started, and that no training or nutrition programs have been delivered or activated. If the service has started or any part of it has been received, the client’s right to request suspension or freezing is permanently forfeited, and no extensions or additional freezing shall be permitted under any circumstances. Upon expiration of the permitted freeze period, the service shall automatically resume, and the client shall have no right to request suspension or postponement again.