Refund Policy

Refund Policy:

The full amount due will be refunded without any deductions if the client has paid but has not benefited from the service or received any programs. For example, if the payment was made one hour ago and an emergency occurred, and the client requested a refund without benefiting from any part of the service, the refund may be requested within a maximum period of one month. After one month, no refund will be provided. No refund, whether full or partial, will be provided once the client starts the service and receives any of the programs or benefits from our services. This includes training programs, nutrition programs, follow-up sessions, calls, or any other form of service. Regardless of the subscription duration or the service start date, as long as the client has benefited from any part of the service and work has been carried out on their behalf, the amount paid is non-refundable.

Transfer of service from one person to another

If the customer requests to transfer his membership to another customer for example, a member of his family or friends, the membership is transferred after paying only 250 Egyptian pounds or 10 dollars transfer fees and creating a file for the new trainee.

Service Suspension or Freezing

The client is permitted to freeze the service only once, for a maximum period of one (1) month, provided that payment has been completed and the service has not yet started, and that no training or nutrition programs have been delivered or activated. If the service has started or any part of it has been received, the client’s right to request suspension or freezing is permanently forfeited, and no extensions or additional freezing shall be permitted under any circumstances. Upon expiration of the permitted freeze period, the service shall automatically resume, and the client shall have no right to request suspension or postponement again.